Event Calendar

Tuesday, July 23, 2024

Contacting Delinquent Borrowers: Following the Spirit & Intent of the FDCPA Webinar

Start Date: 7/23/2024 9:00 AM MDT
End Date: 7/23/2024 10:30 AM MDT


Event Website: https://financialedinc.com/contacting-delinquent-borrowers-following-the-spirit-intent-of-the-fdcpa

Organization Name: Independent Community Bankers of Colorado

Contact:
Maelynn Lewis
Email: mlewis@icbcolo.org
Phone: (720) 607-7937

Debt collection is a common subject of complaints received by the CFPB. Take this opportunity to review the FDCPA and Regulation F to ensure your collection practices match the spirit and intent of the rules! This comprehensive, must-attend program will share great tools to help educate borrowers and recognize red flags for debt collection scams and loan fraud. Today’s borrowers can quickly gather information on what can and cannot be done to collect on an outstanding loan balance. While financial institutions typically do not collect third-party debt, and thus don’t meet the definition of a debt collector, your borrowers still have the same expectations. Thus, it is critical that your collection practices resemble the spirit and intent of Regulation F which implements the Fair Debt Collection Practices Act (FDCPA) to avoid potential consumer harm through unfair, deceptive, or abusive acts or practices (UDAAP). This presentation will explain the consumer protections and debt collector responsibilities of Regulation F, including communication efforts via email, text, and social media. The rules outline prohibitions on communications at unusual or inconvenient times or places, as well as bans on harassment or abuse. Join us to ensure that collection expectations are well understood.
 
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
  • Explain the purpose of the FDCPA under Regulation F
  • Recognize inconvenient time and place prohibitions for borrower contact
  • Properly compute the debt validation notice timing requirements
  • Calculate call restrictions of not more than seven times within seven days
  • Understand how to handle a borrower’s written dispute
  • Identify the triggering events of the three-year record-retention period
  • Avoid prohibited collection practices – harassment, unfair practices, and false statements
TAKE-AWAY TOOLKIT
  • Script for limited-content message
  • Limited-content message checklist
  • Resource list
  • Employee training log
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credits
WHO SHOULD ATTEND?
This informative session is designed for anyone actively involved in debt collection activities, including those responsible for third-party debt collector oversight, or reviewing adherence to the FDCPA or Regulation F. Whether new to collections or a seasoned employee, this webinar will provide a comprehensive review of the requirements.
 
DON’T MISS THESE RELATED WEBINARS!
Advanced Collection Concepts, recording available
Common Mistakes in Consumer Collection, Tuesday, September 24, 2024
 
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
 
MEET THE PRESENTER
Molly Stull, Brode Consulting Services, Inc.
Molly Stull began her career as a teller while working on her undergraduate degree and has continued working in the financial industry ever since. She has experienced the growth of a hometown bank, branch mergers, charter changes, name changes, etc. Molly has activated business resumption plans, performed secondary market quality control reviews, processed wires, filed SARs, and coordinated reviews with external auditors and examiners. Her favorite role has always been educating staff and strongly believes that if staff understands the reason for a process, they will be more compelled to follow the procedures. Molly holds a bachelor’s from the University of Akron and an MBA from Ashland University.
 
THREE REGISTRATION OPTIONS – WHAT YOU GET
1. LIVE WEBINAR
  • Unlimited live connections with shareable access within your institution
  • Available to view on desktop, mobile & tablet devices
  • Take-away toolkit
  • Live Q&A session & the presenter's contact info for follow-up questions
  • Access the webinar training from your User Portal
2. ON-DEMAND WEBINAR
  • Unlimited and shareable access to the recording within your institution,
    starting two business days after the live date
  • Available to view 24/7 on desktop, mobile & tablet devices
  • Take-away toolkit
  • Ability to download the webinar video and toolkit items
  • Presenter's contact info for follow-up questions
  • Access the webinar training from your User Portal
3. BUNDLE & SAVE
  • Save when you Bundle the Live + On-Demand Webinar Registration
  • Includes all the items listed above
  • Full registration descriptions can be found here