Safe deposit boxes (SDBs) are an essential and popular service. But did you know that neglecting proper maintenance and security measures can lead to compliance and legal issues? This session will explore the importance of having detailed procedures and strong controls for opening and maintaining SDBs. Safe deposit boxes are not the flashiest area of banking, but don’t let this regulatory “sleeper” fool you. Examiners have cited findings for lack of sufficient policies and procedures and inadequate controls. This is an area that institutions tend to “set and forget” – and it’s reflected in examination reports. Are you properly monitoring for suspicious activity? What happens if an SDB lessee passes away? When is it okay to drill a box? When do unclaimed property rules apply? If you hesitated in answering any of these questions, then this session is for you!
Don’t miss this thorough session!
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Understand safe deposit box risks, including security, compliance, and BSA
- Detail the differences between opening SDBs for consumers, businesses, trusts, and estates
- Develop a detailed process for past-due rent
- Handle procedures for when a lessee passes away
- Monitor for suspicious activity
- Determine when box contents are considered abandoned property
- Use provided tools to audit and review your safe deposit boxes
TAKE-AWAY TOOLKIT
- Sample safe deposit box policy
- SDB reconciliation tool
- SDB log
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
WHO SHOULD ATTEND?
This informative session is designed for new accounts personnel, branch staff, risk officers, compliance officers, and anyone responsible for managing your safe deposit boxes.
MEET THE PRESENTER
Dawn Kincaid, Brode Consulting Services, Inc.

Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.
THREE REGISTRATION OPTIONS – WHAT YOU GET
1. LIVE WEBINAR 2. ON-DEMAND WEBINAR 3. BUNDLE & SAVE
- Unlimited live connections with shareable access within your institution
- Available to view on desktop, mobile & tablet devices
- Take-away toolkit
- Live Q&A session & the presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Unlimited and shareable access to the recording within your institution, starting two business days after the live date
- Available to view 24/7 on desktop, mobile & tablet devices
- Take-away toolkit
- Ability to download the webinar video and toolkit items
- Presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Save when you Bundle the Live + On-Demand Webinar Registration
- Includes all the items listed above
- Full registration descriptions can be found here