Finally, a regulatory and compliance program designed for non-customer contact employees. You are not face-to-face with the accountholder, but you are answering their calls, emails, texts, and other communications. Learn what regulations and compliance issues affect you every day. In this practical, plain-English program, non-branch, non-face-to-face staff will learn the real-world regulations behind everyday calls, emails, texts, and chats, including fraudulent check claims, debit card disputes, complaints, identity theft, and money laundering red flags. Discover what to say, what to document, and when to escalate so your contact center protects your accountholders, your institution, and your compliance program on every interaction. We will also delve into many deposit regulations and other issues that may affect the call center such as identity theft and money laundering.
KEY WEBINAR TAKEAWAYS
- Managing regulations when not face-to-face with the accountholder
- Red flags for money laundering and fraud transactions
- Distinguishing from the signature card who you can talk to on an account
- Additional information about online banking agreements
BONUS MATERIALS
- Deposit Compliance Issues Handbook for call centers
