Can you spot red flags for elder financial exploitation when they’re right in front of you? Do you know how to investigate and intervene on-the-fly, as it’s happening? Elder financial exploitation is one of the fastest-growing threats facing financial institutions and the stakes could not be higher. When exploitation occurs, vulnerable accountholders lose life savings, families lose trust, and institutions face reputational damage, regulatory scrutiny, and potential liability for failing to take reasonable protective steps. This operations-focused session will give staff the confidence and tools to act in real time, teaching them how to identify red flags, manage suspicious withdrawals or wires, and delay, deny, or escalate potentially harmful transactions. We’ll also explore the rapidly expanding landscape of state elder-abuse reporting laws and the growing number of states giving financial institutions stronger protective authorities, including the ability to freeze access, refuse or delay transactions, and contact trusted parties not listed on the account. Join veteran financial services attorney David Reed to gain confidence and practical tools to identify red flags, manage suspicious withdrawals or wires, and delay, deny, or escalate risky transactions in real time.
KEY WEBINAR TAKEAWAYS
- Behavioral and transactional red flags
- When and how to pause, delay, or refuse a transaction
- State-authorized holds and safe-harbor protections
- When to contact trusted parties (including non–account holders)
- Sound documentation and escalation pathways
- Coordinating with BSA compliance, Adult Protective Services, and law enforcement
BONUS MATERIALS
- Behavioral red flags checklist
- Real-time response guide: Delay, Deny, Escalate
- State law quick reference
- Conversation and de-escalation scripts
- Third-party contact decision matrix
WHO SHOULD ATTEND?
- Branch managers
- Tellers
- Customer service representatives
- Fraud and security personnel
- BSA/AML/CFT teams
- Operations
- Compliance staff
- Audit staff
MEET THE PRESENTER
David A. Reed
