Flip your focus! Instead of looking at ACH exceptions from the RDFI’s perspective, this webinar will transport you to the ODFI’s side of the coin. Do you know how an ODFI should handle an NOC or returned payment? What should they do first? How does the process compare to RDFI returns? Most often ACH exception handling is discussed from the RDFI's perspective - return codes, Notifications of Change, and processing timeframes. This webinar will turn the tables and look at exceptions from the ODFI's perspective. What should an ODFI do when it receives a returned payment or an NOC? What are the originator's next steps to resolving the issue? Knowing the answers to these questions will help minimize risk and loss and ensure compliance. Attend this webinar to learn the answers to these questions and more.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Explain when an ODFI must accept a return entry
- Define the reasons an ODFI may dishonor a return entry
- Given a scenario, determine an originator’s next steps based on receiving a return entry
- Explain the Notification of Change (NOC) process from an ODFI’s and originator’s perspective
- Compare and contrast an originator’s requirements for responding to an NOC
TAKE-AWAY TOOLKIT
- PDF of EPCOR’s ACH Quick Reference Cards for Financial Institutions
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
WHO SHOULD ATTEND?
This informative session is designed for ACH operations staff responsible for supporting origination activities.
This course is eligible for 1.8 AAP/APRP credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
MEET THE PRESENTER
Shelly Sipple, AAP, APRP, NCP, EPCOR
Shelly Sipple joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Senior Director of Certifications & Continuing Education, she designs and conducts education programs in support of ACH to over 2,000 financial institutions and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert. She received her Accredited ACH Professional designation in October 2006, her Accredited Payments Risk Professional (APRP) in March 2018, and the National Check Professional (NCP) certification in May 2019. She is an active member of Nacha’s APRP Oversight Panel, Accredited Faster Payments Professional (AFPP) Oversight Panel, and holds a bachelor’s in business education.
THREE REGISTRATION OPTIONS – WHAT YOU GET
1. LIVE WEBINAR 2. ON-DEMAND WEBINAR 3. BUNDLE & SAVE
- Unlimited live connections with shareable access within your institution
- Available to view on desktop, mobile & tablet devices
- Take-away toolkit
- Live Q&A session & the presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Unlimited and shareable access to the recording within your institution, starting two business days after the live date
- Available to view 24/7 on desktop, mobile & tablet devices
- Take-away toolkit
- Ability to download the webinar video and toolkit items
- Presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Save when you Bundle the Live + On-Demand Webinar Registration
- Includes all the items listed above
- Full registration descriptions can be found here
