The frontline has hefty responsibilities. They are expected to handle accountholder questions with poise, precision, and aplomb – all while meeting compliance expectations. But that’s not all. Frontline staff are also charged with identifying red flags, spotting fraudulent transactions, and properly reporting the activity. The frontline is the initial line of defense in identifying fraud and avoiding losses for both accountholders and their financial institution. An awareness of the red flags associated with issues including check fraud, potential elder financial exploitation, and wire scams is essential for the frontline team. This session will review how to identify fraud at the time of accountholder interaction. It will not only review red flags, but work through what actions should be taken, what questions should be asked, and what vital details to obtain for proper incident reporting. This webinar will walk through the scope and breadth of identifying fraud on the frontline and provide several take-away tools.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify red flags for current scams and fraud facing your institution and accountholders
- Recognize counterfeit checks before they become check fraud losses
- Understand risk management practices and controls
- Report suspected instances of fraud
- Prepare for accountholder conversations concerning fraud, including with elderly consumers
TAKE-AWAY TOOLKIT
- EFT error resolution checklist
- Red flags for fraudulent activities
- Elder suspicious activity form
- Sample red flag alert form
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
WHO SHOULD ATTEND?
This informative session is designed for frontline staff, branch personnel, new accounts professionals, risk officers, and compliance officers.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
MEET THE PRESENTER
Dawn Kincaid, Brode Consulting Services, Inc.
Dawn Kincaid began her banking career while attending The Ohio State University. She has over 20 years’ experience in client service, operations, information technology, administrative and board relations, marketing, and compliance. Most recently Dawn served as the Senior Vice President of Operations for a central-Ohio-based community bank, where she created and refined policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. Dawn has served in the roles of Compliance, BSA/AML, CRA, Privacy, and Security Officer. She has led training initiatives, prepared due diligence information, completed a variety of regulatory applications, coordinated internal and external audits and exams, and presented for numerous state associations.
THREE REGISTRATION OPTIONS – WHAT YOU GET
1. LIVE WEBINAR 2. ON-DEMAND WEBINAR 3. BUNDLE & SAVE
- Unlimited live connections with shareable access within your institution
- Available to view on desktop, mobile & tablet devices
- Take-away toolkit
- Live Q&A session & the presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Unlimited and shareable access to the recording within your institution, starting two business days after the live date
- Available to view 24/7 on desktop, mobile & tablet devices
- Take-away toolkit
- Ability to download the webinar video and toolkit items
- Presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Save when you Bundle the Live + On-Demand Webinar Registration
- Includes all the items listed above
- Full registration descriptions can be found here
