The chargeback process is complicated and riddled with rules and time restrictions. Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of Mastercard debit card chargebacks to protect everyone’s rights. Mastercard dispute resolution (chargeback) rules are complex. The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your institution, and potentially a financial loss for you or your cardholder. What information is needed from the cardholder? How do you determine when chargeback rights are available? What happens when you cannot recover funds from the merchant through a chargeback? These questions and many more will be answered during this detailed webinar.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Identify transaction data that’s critical to verify chargeback rights
- Understand dual- and single-message transaction types
- Explain the dispute resolution cycle and timeframes
- List the documents necessary to support a chargeback
- Differentiate fraud from non-fraud chargeback situations
TAKE-AWAY TOOLKIT
- Sample forms used to support chargeback initiation
- Quick reference comparison of Regulation E and Mastercard rules
- Websites for reference, including the Mastercard rules and chargeback guide
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
WHO SHOULD ATTEND?
This informative session is designed for operations professionals that issue Mastercard debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
MEET THE PRESENTER
Diana Kern, AAP, Client Learning Strategist, SHAZAM, Inc
As a financial solutions consultant, Diana Kern demonstrates a vast knowledge of the payments industry. She understands the inner workings of financial institutions and helps staff understand products and services related to the card payments system, the ACH network, and EFT compliance. Clients appreciate how Diana helps them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange, and ROI to their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way. Always on target as a guest speaker, audiences welcome her insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation.
THREE REGISTRATION OPTIONS – WHAT YOU GET
1. LIVE WEBINAR 2. ON-DEMAND WEBINAR 3. BUNDLE & SAVE
- Unlimited live connections with shareable access within your institution
- Available to view on desktop, mobile & tablet devices
- Take-away toolkit
- Live Q&A session & the presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Unlimited and shareable access to the recording within your institution, starting two business days after the live date
- Available to view 24/7 on desktop, mobile & tablet devices
- Take-away toolkit
- Ability to download the webinar video and toolkit items
- Presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
- Save when you Bundle the Live + On-Demand Webinar Registration
- Includes all the items listed above
- Full registration descriptions can be found here
