Which applies to the dispute at hand: the ACH rules or Reg E? Part 1 of this two-part series will dive into ACH disputes filed
before the 60-day window closes. This program will use scenarios to increase your knowledge and demonstrate which rules to apply during the error resolution process. Increase your confidence and compliance and don’t miss this detailed webinar duo. When an accountholder disputes an ACH transaction within 60 days of the settlement date, determining how to apply the ACH rules AND Regulation E might feel like King Kong versus Godzilla! Luckily, this program can help you referee the battle. This webinar will look at the basics of Regulation E and the ACH rules and how they can work together to help you with the error resolution process. It will explain key definitions, timeframes, covered transactions, and necessary steps to effectively conduct the error resolution process. Join us for a walk through ACH dispute scenarios to appropriately apply the ACH rules and Regulation E.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Determine whether Regulation E applies to a dispute
- Identify and define the Regulation E error resolution process
- Define ACH rules for processing extended returns
- Explain how to effectively apply Regulation E and the ACH rules to a consumer dispute
- Distinguish between Regulation E and ACH rule requirements
TAKE-AWAY TOOLKIT
- Specific ACH rules references
- Flowcharts showing timely and untimely Reg E error resolution
- Employee training log
- Interactive quiz
- PDF of slides and speaker’s contact info for follow-up questions
- Attendance certificate provided to self-report CE credits
WHO SHOULD ATTEND?
This informative session is designed for those who process consumer disputes and audit or compliance staff who evaluate regulatory compliance and network rules for consumer disputes.
This course is eligible for 1.8 AAP/APRP credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
MEET THE PRESENTER
Emily Nelson, AAP, APRP, NCP, EPCOR
Emily Nelson joined EPCOR’s Advisory Services department in 2019 where she conducted audits and risk assessments. In 2023, she joined EPCOR’s education team as Manager of Payments Education. She designs and leads payments compliance education programs impacting traditional and instant payments in support of over 1,800 financial institutions and corporate members. Emily obtained her Accredited ACH Professional designation in October 2019, National Check Professional in May 2021, and Accredited Payments Risk Professional in August 2022. She is also the staff liaison for the Payments Compliance and Risk Committee, one of several EPCOR member-led committees.
THREE REGISTRATION OPTIONS – WHAT YOU GET
1. LIVE WEBINAR
- Unlimited live connections with shareable access within your institution
- Available to view on desktop, mobile & tablet devices
- Take-away toolkit
- Live Q&A session & the presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
2. ON-DEMAND WEBINAR
- Unlimited and shareable access to the recording within your institution,
starting two business days after the live date
- Available to view 24/7 on desktop, mobile & tablet devices
- Take-away toolkit
- Ability to download the webinar video and toolkit items
- Presenter's contact info for follow-up questions
- Access the webinar training from your User Portal
3. BUNDLE & SAVE
- Save when you Bundle the Live + On-Demand Webinar Registration
- Includes all the items listed above
- Full registration descriptions can be found here
