Master the most confusing teller challenge with confidence! This focused session will demystify Regulation CC and clearly explain the rules governing funds availability, permissible check holds, and remote deposit capture procedures. This regulation was passed in 1988 and yet continues to be one of the toughest compliance problems in financial institutions around the country. There are many questions, such as can we place a hold on a cashier’s check? How many days can we hold checks on a new account? Does this apply to business accounts? Do we have to give the hold while the accountholder is there or can we mail it later? Participants will gain practical guidance on when and how to place holds, which accounts are affected, and required disclosures. Using real-world examples, this presentation will strengthen understanding and equip your frontline team to handle questions confidently and maintain compliance every time.
KEY WEBINAR TAKEAWAYS
- How to count days and place holds
- Next-day items versus other checks
- When to place a case-by-case hold
- When to place an exception hold
- Hold notices and how to complete
- When to use the new account exception
- How to stop common errors on holds
BONUS MATERIALS
WHO SHOULD ATTEND?
- Tellers
- Teller supervisors
- Training
- Compliance
MEET THE PRESENTER
Deborah L. Crawford
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