Act early. Collect smarter. Identify troubled borrowers sooner and use proven communication strategies to improve repayment, protect borrower relationships, and reduce charge-offs before delinquency becomes a major loss. Borrower behavior changes as delinquency ages and early intervention is critical to preventing small delinquencies from becoming major losses. This session teaches how to identify at-risk borrowers, risk rate accounts, and engage at the right time to maximize repayment success. Learn proven communication strategies, leverage data and trends, and personalize outreach for the greatest impact. Attendees will gain actionable tools to strengthen recovery, protect borrower relationships, and significantly reduce charge-offs through proactive, structured early intervention.
KEY WEBINAR TAKEAWAYS
- Borrower behaviors and account trends that signal increasing collection risk
- Focusing collection resources where they can have the greatest impact — prioritize accounts with use risk ratings and segmentation
- Matching timing, channel, message, and approach to the borrower’s situation and stage of delinquency
- Structured strategy that improves repayment, preserves borrower relationships, and reduces charge-offs — turn early intervention into better results
BONUS MATERIALS
- Borrower communication scripts and conversation toolkit
- Early delinquency risk rating and prioritization matrix
- Borrower warning signs and behavioral indicators checklist
- Early intervention contact strategy and timing guide
WHO SHOULD ATTEND?
- Collection managers
- Collections
- Lending
- Loan servicing
- Risk management
- Compliance officers
- Branch staff
- Contact center
MEET THE PRESENTER
David A. Reed
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